What is Teleport's contact information for customer support?
You can reach us at info@tele.com.
What is the return policy?
We offer a 30-day refund and return policy. Contact us within 30 days for a return.
Is there a warranty on your products?
Yes, we provide a 1-year warranty on all our products.
What shipping options are available?
We offer free shipping (delivery in 10-15 business days) and express shipping (delivery in 8-10 business days at a cost of $69.99).
Are your products of high quality?
Absolutely! We take pride in offering high-quality and durable products.
Do you provide repair services?
Yes, we have a team of skilled technicians ready to assist you with any repairs or technical issues.
Can I retrofit a regular bicycle into an eBike?
Yes, it's possible with conversion kits available. Professional assistance may be required for the retrofitting process.
Do I need a license to ride an eBike/Escooter?
In many regions, eBikes that meet specific criteria are classified as bicycles and do not require a license.
Are electric skateboards and hoverboards safe for use?
Yes, our electric skateboards and hoverboards are designed with safety in mind. They come equipped with features such as speed limits, braking systems, and non-slip surfaces. Users are encouraged to wear appropriate safety gear, including helmets and pads.
Can eBikes/escooters be used for commuting?
Yes, eBikes/Escooters are a convenient and eco-friendly mode of transportation suitable for commuting, running errands, or leisure rides.
What should I do if I encounter issues with my product?
Contact our customer support team immediately. We offer a 1-year warranty and have skilled technicians available for repairs.
How can I extend the lifespan of my electric vehicle's battery?
To maximize battery life, avoid deep discharges, charge before the battery level gets too low, and store the vehicle in a cool, dry place when not in use. Follow the manufacturer's guidelines for battery maintenance.
Can I customize my electric bike or scooter?
While some customization options may be available, it's essential to check with our customer support to ensure that any modifications comply with safety standards and do not void the warranty.
Are electric bikes legal on roads and bike paths?
Yes, electric bikes are generally legal on roads and bike paths, but specific regulations may vary by location. It's important to familiarize yourself with local laws and regulations regarding electric bikes.
How long does it take to charge an electric bike or scooter?
Charging times depend on the battery capacity and charger specifications. On average, it takes approximately 4 to 6 hours to fully charge our electric bikes and scooters.
What is the range of your electric bikes (ebikes) and electric scooters (escooters)?
The range varies depending on the model, but generally, our ebikes can travel between 20 to 50 miles on a single charge, while our escooters can cover distances ranging from 15 to 30 miles.